We respect and value your time and appreciate that you show us the same consideration which is why we have a 24 hour cancellation policy.
If you cancel 24 hours or more prior to your scheduled appointment time we can reschedule you at no cost.
The first time a cancellation or non attendance occurs without 24 hours notice we will call you to rebook your appointment free of charge.
If a second cancellation or non attendance occurs we reserve the right to charge
50% of your consultation fee. This decision will be made by our Practice Manager.
If a third cancellation or non attendance occurs we will charge the full consultation fee.
We would appreciate 24 hours notice where possible for all class booking cancellations.
Group classes have limited numbers so if you make a booking it is expected that you attend that class.
The first time a non attendance occurs with a class you are booked in for we reserve the right to charge 50% of your class fee.
If a second or subsequent non attendance occurs with a class you are booked in for we reserve the right to charge the full class fee.
If a third or subsequent non attendance occurs with a class you are booked in for we reserve the right to charge the full class fee and restrict access to the future classes for a period of time.
We understand life doesn’t always go to plan and there can be extenuating circumstances. Therefore our decision to implement the cancellation policy for individual or group sessions will be made on a case by case basis by our practice manager.
We have Hicaps facilities on site with the following services are eligible for private health rebates:
The following services are eligible for partial medicare rebates: