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Our COVID-19 clinic hygiene practices

In light of the recent Victorian COVID-19 restrictions, we thought it timely to remind you that we are open and continuing to see patients. We have also implemented strict hygeine practices to keep you and our practitioners well. 

The Federal Health Minister, Greg Hunt in conjunction with the Department of Health, announced that allied health clinics such as ourselves are encouraged to remain open where possible. People who are sick or injured still need care and with our wider medical system at capacity, allied health clinics play an important role in keeping people well and away from the hospitals and GP clinics who are currently at capacity.

Although we remain open we are continually monitoring the health advice provided and continue to make changes to our hygiene practices in line with recommendations.

The Whole Body Health & Wellness hygiene changes

The Whole Body Health & Wellness have implemented a number of hygiene changes in our Manifold Heights and Ocean Grove clinic to maintain a healthy and welcoming environment. These include:

  • Complimentary water and tea have been removed from the welcome room. We encourage you to bring your own water bottle with you to remain hydrated.
  • We have temporarily removed all toys, books and magazines from the welcome and treatment room.
  • Our practitioners will no longer shake hands with you in the reception.
  • We have temporarily removed cash from our payments options.
  • Our practitioners will thoroughly wash their hands prior to and immediately after treating each patient.
  • We are using disinfectant to carefully wipe down door handles, desks, Eftpos terminal and treatment tables.

In addition, it is important to consider the following:

Our practitioners and administration team do not come into the clinic if they are unwell.

  • We will not treat any clients who are sick with any infection or have other risk factors for coronavirus such as recent overseas travel, close contact with someone with the illness or anyone experiencing any fever, shortness of breath, excessive fatigue or cough at this time.
  • All of our team have completed the Australian Government’s health professional specific online infection control training.
  • Social distancing measures such as limiting the number of practitioners (and patients) working at any one time and maintaining a 1.5M distance where possible have been applied.


Attending an in-person consult

If you are booked for an appointment with a WBHW practitioner, please find below our current appointment processes.

  1. Please sanitise upon arrival. We have hand sanitiser in the reception and clinic rooms for your use.
  2. Reschedule if unwell. If you are feeling ill, or have been in close contact with someone who is unwell, please call within 24hours of your appointment to reschedule or consider a telehealth appointment.
  3. If you are uncomfortable coming into the clinic, please consider our telehealth services to ensure we can continue providing essential health care.
  4. Please be mindful of others when entering the clinic and maintain the advised 1.5 distance where possible.
  5. If you would prefer to wait in your car prior to your appointment please let us know and we will call you when your practitioner is ready.


Please stay in touch and don’t hesitate to reach out if you have any questions or would like to talk to one of our team. We look forward to seeing you at your next appointment.