PART-TIME Receptionist - Ocean Grove
Part-Time reception position (2 days) at Whole Body Health And Wellness Ocean Grove.
Are you looking for more than just a place to work?
Whole Body Health And Wellness are looking for a new admin extraordinaire to join our team!
Whole Body Health and Wellness is a well-established and highly regarded health care clinic located in Geelong and Ocean Grove.
Our aim is to create an environment where our patients are looked after in the way they deserve to be. We want every patient to feel welcomed, supported and included throughout every step of their health journey. We might be a little biased but we really do believe we have some of the best patients and practitioners you could ask for!
Our Ocean Grove clinic is located right in the centre of town. Our Ocean Grove clinic is our admin hub, and handles enquiries, bookings & paperwork for the practitioners at both our Ocean Grove and Geelong West clinics. Our current Ocean Grove modalities include Osteopathy, Pelvic Health Physiotherapy, Chiropractic, Naturopathy, Psychology, Remedial Massage, Relaxation Massage & Energy Healing. GEELONG
Our Geelong clinic is located on Pakington St, Geelong West and is in the same building as Whole Store. The Whole Store retail concierges are available to meet and greet our Geelong patients. Their admin duties include processing payments and answering in person enquiries and booking in walk in patients. Our current Geelong modalities include Osteopathy, Naturopathy, Psychology & Remedial Massage.
One of the things that makes WBHW unique is our newly established retail store. Whole Store is both an in-house shop and an online store that provides sustainable and locally sourced wellness products that are good for us and good for our planet! It provides a great avenue for picking up new patients for the clinic and our current patients love the fact that they can do their eco shopping at the same place where they get their holistic health care. Part of the reception role at Ocean Grove will include some Whole Store duties such as helping clients select the right product, gift wrapping presents and liaising with the Whole Store Geelong team to organise stock transfers and deliveries.
The BENEFITS OF WORKING WITH US
+ We are a tight knit team who work together to help each other
+ You’ll be joining a supportive environment with a great team culture
+ You get to work in a community focused organisation with great ties to other local businesses
+ We encourage growth and development in all areas and there is always potential to grow your role
+ We have an active social calendar with lots of opportunities to hang with the team both formal and informal
+ We have THE BEST PATIENTS (we know, we’ve said this before…but we aren’t exaggerating!)
About the role
This role is for 2 days a week (17 hours). Days are flexible but candidates must be available 8.30-5.30 on the days they work. Start Date November 2024.
The reception role in an allied health clinic and retail space combined can be very different from other admin roles in that you will be required to wear multiple hats at different times. Some of your daily tasks will include:
+ Responding to calls, emails and enquiries via phone, email and messenger
+ Greeting and welcoming patients to their appointment
+ Supporting practitioners in their day to day tasks
+ Liaising with GP clinics and other health professionals
+ Processing patient payments and rebates
+ Promoting the clinics products and services to our patients and greater community
+ Data entry
+ Contributing to polices and procedures to ensure we are continually improving the way we do things
+ Retail sales and product merchandise display
+ Helping keep the clinic environment clean and tidy by helping with dishes, sweeping and other small cleaning roles as required
A LITTLE BIT ABOUT YOU
It’s important for us that we have the right people in place as that’s what makes it work for both your business and ours! We want the best for you and we want to see you thrive. These qualities we believe help any business grow:
+ You are a people person! Your day will primarily be spent interacting with people whether it’s patients in the waiting room, phone calls, emails or practitioners – you will be spending time with people for the majority of your day
+ You love working in a team environment and you are a great communicator
+ You are passionate about what you do and are all about making a difference in people’s lives
+ You are a quick learner who is open to new processes, systems & ways of doing things
+ You have excellent computer skills
+ You have great initiative and can prioritise tasks based on urgency and importance
+ You have excellent communication skills that compliment your warm and caring nature
+ You have great integrity, are trustworthy and honest
+ You take responsibility for your actions and those of your colleagues
+ You focus on solutions, not problems
+ You are proud of your work environment and always give 100%
+ You are able to work both autonomously and as part of a team
+ You are a quick thinker with a knack for problem solving
+ You are comfortable learning new systems, policies and procedures
+ You value feedback as an opportunity to grow and improve
+ You thrive in a fast placed work environment as you are comfortable and competent in switching between tasks without overwhelm
+ You are willing to do the little things that make a difference to someone else day
+ You are willing to learn new ways of doing things and open to feedback
WANT TO KNOW MORE?
If you think you are THE PERFECT FIT for our clinic and would love to be a part of our team please send your resume and cover letter through to stephanie@wholebodyhealthandwellness.com.au with the title – Ocean Grove Reception Role
Our application process involves four parts:
1) Submission of CV and Cover Letter*
2) Follow up Questionnaire
3) Preliminary Face to face interview
4) Shadow reception/final interview
*Please be aware that only successful applicants will be asked to complete the follow up questionnaire
We look forward to hearing from you.
Applications close 8pm Sunday the 27th of October 2024 unless the position is filled prior.
MOVE Well. Feel Well.
CONTACT
Shop 10, 240 Pakington Street, Geelong West VIC 3218
91 The Parade, Ocean Grove VIC 3226
info@wholebodyhealthandwellness.com.au
03 5200 1044